Navigate Growth and Change With Purpose

Jennifer's business acumen allows her to be an integral contributor to long-range strategic plans and a true asset in leveraging people strategies to enable business success. Additionally, I have witnessed her navigate the people & culture, and legal aspects of acquisitions, dispositions, mergers, and control group changes. Jennifer led many unique team member retention efforts and created several KPIs, including the employee Net Promoter Score (eNPS), to objectively measure impact. In addition to the KPls, Jennifer's leadership contributed to regional and national recognition as a top employer.

She brings deep HR and operational experience, but what makes her so effective is how humble, approachable, and relatable she is. Jennifer has a gift for helping people feel seen while giving them the tools and confidence to move forward, which is exactly what makes Koster Connections so valuable.

For 22 years I watched Jennifer Koster do the work most people only talk about: building a culture leaders actually wanted to grow inside of. She is eloquent on any stage, rigorous in her thinking, and genuinely invested in the people in front of her. Teams didn't just respect her leadership — they sought it out. Any executive who brings in Koster Connections is getting clear thinking, real candor, and results that make a difference.

I highly recommend Jennifer as a leadership coach. She poured so much into me, championing for me, at times, more than I did for myself. She helped me to reframe my thinking and thus- expand and lean into my vision. She sat with me in the silence, which helped me to find answers within myself. I appreciate her so much!